HELP! Internet disconnects when phone line is used!?

Im not sure why but this seems to be the case.


Could it be due to the recent router reset or me creating a static IP adress for the computer?


i also unplugged the ethernet cable from the phone holster a few times, could this have done anything?


Some people tell me to check the filters but all i seem to have are 2 boxes that run in between the phone and wall, both of which have two possible ports, one titled ';ADSL'; and the other titled ';Phone';. The cable seems to run from the ';Phone'; port in both of the boxes.


I dont recall tampering with any of these filters/splitters (whatever they are), but do you think this could be set up wrongly?


Note: When the phone is answered, the DSL and activity lights go out on the modem


Another thing to keep in mind is that i have recently begun unplugging the ethernet cable connecting the router to modem, and replacing it with the xbox ethernet cable in order to access xbox live (although this means that the computer cannot access the internet while onlline, and any phone calls disconnect me from Xbox live immediately!).


Ever since then its been disconnecting me from the internet whenever the phone rings (even after replugging the correct Ethernet cord into the modem)


Im worried that i've really messed up the line and am unsure of how to go about solving this problem!


I could try calling out/ringing up someone to possibly fix it, but im not quite sure who (ISP provider? Telephone repair guy?)


ThanksHELP! Internet disconnects when phone line is used!?
This sort of problem is usually due to either bad line filters, a bad line, or a bad modem.





Make sure you have filters on *all* of your phones. If you do, try swapping them (borrow some from a friend if you have to). The description of your filter's cabling is a bit confusing - ADSL should go to your modem, phone should go to your handset, and line should go to the wall.





You can also try borrowing someone else's ADSL modem/router and seeing if that has the same problem. You could try upgrading the firmware on your own modem/router, if there's a newer one available from the manufacturer's web site.





If none of that works, ring your ISP and report the fault. At least in Australia, you would report it to your ISP and they will chase it up once you've managed to convince them that you have a genuine problem.





Changing the Ethernet cables shouldn't be a problem.HELP! Internet disconnects when phone line is used!?
i think its called dial up :)





seriously phone ISP
You should contact your ISP or your telephony provider if they are separate companies. I've heard of this before, engineers have come out to fix the problem and it turns out the problem is in the telecoms box in the street. You can get 'noise' on the line which interferes with the signal your getting for your internet and telephony.





Make sure whoever comes out to fix it checks not only the wiring in your house but also out in the street. If they say theyve fixed it, test it before they leave by calling your house number while online.